Reference: KUKA – success story with cimoio
KUKA is a global automation corporation with roughly 14,000 employees. The company is headquartered in Augsburg, Germany. As one of the world’s leading suppliers of intelligent automation solutions, KUKA offers customers everything they need from a single source: from robots and cells to fully automated systems and trainings. Trainings ranging from operation and programming to electrical and mechanical servicing. These trainings KUKA plan centrally, but organizes them locally. And that since end of 2015 with cimoio basis module and extensions.
Thanks to the KUKA LMS – based on cimoio – our customers now have the possibility to book trainings worldwide at any day and any time convenient for them. Thus a larger part of the booking business has been automated and we have more time for internal optimization of our resource usage.
In 2014, KUKA wanted to replace their LMS for KUKA Colleges and Personnel Development, which was used in the DACH region. In product-related training, KUKA has been working with centralized training products and processes for a long time, which were lived in different systems though. The new LMS was intended to be rolled out as a standard in the more than 20 KUKA colleges worldwide and for the Personnel Development. One condition was that the procedural links between the training process and the IT landscape should be taken into account.
KUKA wanted to ensure that during the roll-out, that both the standard processes could be adapted to the specific process specifications of the countries and that internationalization in the national language and national characters was possible.
In terms of data storage, the training information of the Personnel Development should remain sensibly separate from that of the KUKA colleges, which teach customers and employees in mixed groups. In this way, both sides only see the information that is necessary for them.
In 2015, the requirements for the Personnel Development and the KUKA colleges were implemented and at the end of 2015 the system with the online catalog went live. In another four years, the Personnel Development and KUKA colleges in 24 countries were integrated into the system and the catalogue. For each college, a gap-analysis was used to clarify the extent to which processes and IT systems deviated from the standard. On this basis a solution was developed for the country for specific deviations.
A client system was set up to separate the data between customer training and Personnel Development data. STL GmbH adapted the online catalog to the KUKA corporate design so that the customer experience remains consistent with kuka.com. Finally, the old data was migrated from the legacy system before going live.
The KUKA LMS was also linked to the ERPs and other systems in the IT landscape via interfaces.
The latest technical module is the LearnerPortal for learners, which offers access to digital learning materials (e.g. PDFs, videos and eLearnings) as well as eTests and eFeedback.
The KUKA LMS has changed what organizers do: previously, a lot of time was spent on customer communication at the KUKA Colleges. This now flows into optimizing the utilization of resources such as trainers, rooms, and machines. In the Personnel Development, the organizational effort could be reduced.
The training portfolio is now clearly and transparently available to customers on the Internet. The purchase process has been successfully digitized through registration and booking processes.