Reference: DIHK-Bildungs-gGmbH

Jul 22, 2026

Reference: DIHK-Bildungs-gGmbH

DIHK-Bildungs-gGmbH is a subsidiary of the Deutsche Industrie- und Handelskammer (DIHK) based in Bonn. It develops products and services for vocational education and training, helping to establish consistent nationwide standards for educational activities across the IHK network.

Its portfolio includes examination and certificate courses, seminars, and online training programs. DIHK-Bildungs-gGmbH also organizes continuing education opportunities for employees of the IHK network, DIHK, and the Auslandshandelskammern (AHKs). Through its shared service offerings, it additionally supports Industrie- und Handelskammern (IHKs) in organizing events.

Each year, DIHK-Bildungs-gGmbH serves around 7,200 participants through in-person and online formats.

Testimonial

Our priority was never to automate as much as possible. What mattered was digitizing our processes in a way that genuinely reflects how we work.

Arnd Roßkothen

Head of Department, DIHK-Bildungs-gGmbH

Yvonne Anders

Project Manager, DIHK-Bildungs-gGmbH

Tommy Krauthoff

Project Manager, DIHK-Bildungs-gGmbH

Challenge

For many years, DIHK-Bildungs-gGmbH organized its seminars and live online training programs primarily using a large Excel file that had become known internally as the “giant spreadsheet.” It contained every organizational step involved in delivering an event, from invitations and participant lists to room planning, catering, and numerous other to-do entries.

This way of working required a considerable amount of manual coordination. Every individual step had to be entered and maintained separately. If an entry was overlooked, there was a risk that an important part of the event process would not be completed on time. For DIHK-Bildungs-gGmbH, this approach was therefore not only lacking in transparency, but also insufficiently reliable for day-to-day operations.

DIHK-Bildungs-gGmbH therefore looked for a digital solution that would enable it to map its existing workflows reliably and develop them further step by step. The initial priority was deliberately not to automate individual processes, but to digitize the existing way of working in a structured manner. This structured approach continues to provide the foundation for improving processes and automating selected steps where it adds genuine value. Throughout this development, people remain at the heart of the organization’s approach.

It was equally important that the system could be adapted to the different requirements of the individual departments. DIHK-Bildungs-gGmbH was not looking for a rigid, off-the-shelf system, but for a flexible solution that could be tailored to its own processes.

Solution

With cimoio, DIHK-Bildungs-gGmbH gradually digitized its event management processes. The system initially went live in the seminar division in 2018, followed by a rollout to additional areas in 2019 and 2020.

The implementation was supported by cross-departmental coordination and workshops in which shared processes were developed and different requirements brought together. This created a consistent foundation for collaboration while still taking the individual needs of each department into account.

The existing Excel-based workflows were digitized first. Participant portals were introduced in the next step, giving customers access to the training offering. The portals make it possible to publish events and update information much more quickly.

Examples of how cimoio supports the work of DIHK-Bildungs-gGmbH include the structured use of to-do entries and product templates, the assignment of to-dos within the team, and the digital mapping of key event workflows. This helps the organization establish more consistent processes and apply common standards across departments.

Over the course of the collaboration, further organizational and financial workflows were integrated. These include certificates of attendance, invoice dispatch, and approval workflows for pre- and post-event calculations. For DIHK-Bildungs-gGmbH, these calculations are a central element of event management. As a non-profit organization, its objective is not to maximize profit, but to ensure that events are planned on a sound and financially sustainable basis. Approval workflows and calculations are therefore closely linked and provide a reliable foundation for planning and delivering events.

Result and added value

Today, DIHK-Bildungs-gGmbH organizes its events in a more consistent and structured way. To-dos can be managed more clearly, workflows can be standardized, and collaboration within the team has become noticeably easier. This has reduced the amount of coordination required in day-to-day operations.

Financial workflows are now also more closely integrated into event management. Approval processes and pre- and post-event calculations work together to provide a reliable basis for financial decisions. As a non-profit organization, DIHK-Bildungs-gGmbH uses cimoio to plan events in a financially sustainable manner.

cimoio proved particularly valuable during the COVID-19 pandemic. Within a short period of time, DIHK-Bildungs-gGmbH was able to organize significantly more digital training programs and deliver them on a scale that would have been difficult to manage with the previous, largely manual workflows.

DIHK-Bildungs-gGmbH continues to develop its event management processes today. New requirements are gradually integrated into the existing workflows, while cimoio’s flexibility allows the system to be continuously adapted to changing organizational and regulatory needs.

With cimoio, DIHK-Bildungs-gGmbH now has a central platform for managing its events. The former “giant spreadsheet” has been replaced by a digital system that creates transparency, supports sound financial decision-making, and provides reliable assistance in day-to-day operations.

Link to the website of DIHK-Bildungs-gGmbH

The training catalog of DIHK-Bildungs-gGmbH is not public, but only accessible for employees. You can find out more about the company on the website.

To the Website of DIHK-Bildungs-gGmbH

Reference: WOLF GmbH

May 12, 2026

Reference: WOLF GmbH – Training Organization and Resource Management with cimoio

WOLF GmbH is a leading manufacturer of heating, air conditioning, and ventilation systems based in Mainburg, Germany. With innovative heat pumps, ventilation systems, air-conditioning units, solar systems, and energy-efficient heating solutions, WOLF supports private, commercial, and industrial customers in creating comfortable, sustainable, and energy-efficient buildings. As part of the Ariston Group, WOLF is internationally connected and focuses on research, quality, and state-of-the-art building technology in order to optimally combine indoor climate, energy savings, and environmental sustainability.

Testimonial

With cimoio, we have structured our training organization much more clearly and transparently. Online booking noticeably reduces the workload for our team and improves planning reliability.

Simon Zentgraf

Campus Administration, WOLF GmbH

Challenge

The organization of the WOLF Campus is characterized by a high level of operational complexity. Seminars must be planned across multiple locations. In addition, resources such as rooms, schedules, technical equipment, and responsibilities must be coordinated carefully.

In resource management, both internal and external trainers must be scheduled efficiently.

Training and event rooms with varying equipment at different locations add to the requirements. Suitable reporting is also needed to manage operations.

For this reason, a new solution was sought. It had to map the existing requirements clearly, create transparency, and remain intuitive to use.

Solution

With cimoio, a solution was introduced that has efficiently and transparently managed central processes relating to training, resources, and bookings since the go-live in October 2024.

A key success factor is the clear mapping of roles, rights, and organizational units. Different responsibilities and work areas can be structured clearly, creating a system landscape that reflects the company’s actual processes and can grow flexibly with them.

cimoio also brings significant improvements in resource planning: rooms, technical equipment, and trainers can be planned centrally and integrated directly into seminar organization. Different planning horizons can also be mapped — for example, long-term annual planning for internal training as well as rolling quarterly planning for in-house formats. This facilitates both day-to-day coordination and forward-looking planning.

cimoio was quickly made ready for use and supplied with data from existing systems at an early stage. The system operates independently and reliably. At the same time, it is seamlessly integrated into the existing IT landscape through its connection to myWOLF and other systems.

An important part of the project was the “help for self-help” approach, through which the system can be used and further developed independently. Since the beginning of 2026, online booking via myWOLF has also been in use, providing an additional access point to the training offering.

Result and added value

With cimoio, the training organization has become significantly more structured and transparent. Planning processes are clearly defined, resources can be managed in a targeted way, and workflows are systematically traceable.

The introduction of cimoio also provides momentum for improving data quality.

Greater transparency and clear structures noticeably ease day-to-day operations. Coordination becomes simpler, planning more reliable, and the organization more efficient overall.

At the same time, the user experience for participants improves, for example through easier access to training offerings.

Link to the website of WOLF GmbH

The training catalog of WOLF GmbH is not public, but only accessible for employees. You can find out more about the company on the website.

To the Website of WOLF GmbH

Reference: SWISS

Apr 22, 2026

Reference: SWISS – success story with cimoio

SWISS is Switzerland’s leading airline and part of the Lufthansa Group. As a premium airline, SWISS stands for the highest standards of safety, quality, and service.

To ensure compliance with the regulatory requirements of the Swiss Federal Office of Civil Aviation (FOCA), employees are regularly qualified and their qualifications are documented in an audit-proof manner. For this purpose, SWISS use the cimoio aero product line of the cimoio learning and qualification management system.

Testimonial

For the approval of our processes by the Swiss Federal Office of Civil Aviation, the implementation in cimoio was very helpful.

Silvia Koch-Romero

Product Owner TMS cimoio, SWISS

Challenge

SWISS has been working with STL GmbH since 2023. With the go-live of cimoio in Q4 2023, operational use began. The goal was to introduce a scalable platform for the structured management of qualification-relevant training processes while taking regulatory requirements into account.

As an aviation company, SWISS is subject to strict regulatory requirements in the area of training and qualification. Especially in the technical and operational environment, qualifications must be planned, kept valid, and documented in a traceable manner for inspections.

The training courses are conducted in different formats, including classroom training, online training, and blended learning concepts. A solution was sought that could systematically map these requirements and meaningfully complement the existing IT systems.

Key requirements included consistent qualification management with validity periods, reminder and escalation mechanisms, as well as audit-proof documentation for audits and regulatory inspections.

Additional requirements included automated certificate logic with a unique document ID, the scheduling of trainers, and integration with the HR system.

Solution

The implementation of cimoio was carried out step by step. First, a central technical client was put into productive use. On this base, STL developed a template as the foundation for additional clients, which can be adapted as needed. This approach enables scalability while maintaining organizational separation.

To map training and qualification requirements in the technical-operational environment, SWISS uses cimoio as its central learning and qualification management system. The focus includes the regulatorily relevant qualifications of non-flying personnel in the operations area, as well as complete, audit-ready, and audit-proof documentation for regulatory inspections.

cimoio follows a consistent qualification model. That systematically links person-related qualifications, their validity periods, and the associated chain of evidence for audit-proof documentation.

At the time of transition into operational use, SWISS was already using cimoio across more than 10 organizationally separate clients. As part of ongoing projects, an expansion of the client model is foreseeable. The system logic also forms the basis for a later expansion toward formal evidence-based training throughout the entire OPS environment.

Result and added value

The processes mapped in cimoio have passed the regulatory inspections of the Swiss Federal Office of Civil Aviation. SWISS therefore has a robust and future-proof solution for managing qualification-relevant training processes.

In particular, the interaction between qualification overview, validity management, and audit preparation helps reduce manual coordination effort and prepare inspections efficiently.

Link to the website of SWISS

The training catalog of SWISS is not public, but only accessible for employees. You can find out more about the company on the website.

To the Website of SWISS

Reference: Central Office for Examination Tasks (ZPA) North-West

Jan 23, 2024

Reference: Central Office for Examination Tasks (ZPA) – North-West – Success Story with cimoio

This reference comes from the Central Office for Examination Tasks (ZPA) North-West, which is a joint institution supported by the Chambers of Industry and Commerce of Berlin, Bremen, Hamburg, North Rhine-Westphalia, and Schleswig-Holstein, and it is headquartered in Cologne.

The organization is responsible for coordinating the creation of examination tasks by specialist committees for the nationwide intermediate and final exams of the Chambers of Commerce. Currently, this covers 42 commercial and commercially related apprenticeship professions.

In order to coordinate meetings with the specialist committees and other boards efficiently, the ZPA North-West required a solution with strong event management capabilities.

Testimonial

We would like to thank STL GmbH for their excellent work in further developing and digitalizing our requirements in cimoio Event, as their support has been invaluable. Moreover, working with the STL team has been a true pleasure. Every team member is professional, outstanding, and highly committed, and thanks to their efforts, we were able to achieve our goals on time.

With cimoio, our participants now have the ability to book and manage sessions online anytime and anywhere. In addition, the platform enables online invoicing, thereby streamlining all administrative processes efficiently.

We look forward to continuing this collaboration and to building a long-term partnership.

Ralf Lange

Deputy Head, Central Office for Examination Tasks North-West

Challenge

The Central Office for Examination Tasks (ZPA) North-West regularly organizes meetings of its specialist committees, where volunteer examiners create examination tasks. While the examiners’ travel expenses are reimbursed by the ZPA, the processes had previously varied and relied heavily on manual work.

Moreover, the organization of these events, including necessary resources such as travel allowances, hotel accommodations, and conference rooms, required optimization. In addition, the ZPA wanted to implement software that could manage both event organization and travel expense accounting. Until then, this functionality did not exist in cimoio, which had previously been used only for internal training invoicing or client billing.

Solution

Since fulfilling individual customer requirements with cimoio is STL GmbH’s specialty, the team first compared cimoio’s standard processes with the ZPA’s processes. Afterwards, they implemented a workflow for entering travel requests during booking and for invoicing travel expenses after each session.

The concept of meetings with multiple participants is identical to training management. Therefore, implementing the ZPA’s functional requirements was straightforward. Moreover, cimoio already included accounting functions, so only travel requests needed to be recorded and forwarded to travel management.

In addition, participants were provided with an input option for receipts and travel times. The workflow was completed with a control function to verify completeness and calculation accuracy. Finally, payments are now generated as a SEPA file for seamless import into banking software.

Result and added value

By switching to cimoio, the processes were fully digitalized and automated. On one hand, event registration and communication with travel management were standardized according to the ZPA’s travel policy. On the other hand, the invoicing and reimbursement of travel expenses were significantly accelerated, thereby improving efficiency and transparency.

Visit the official website of the ZPA North-West

The training catalog of the ZPA North-West is not publicly accessible and is reserved exclusively for committee participants. However, you can visit the website to learn more about the organization without any obligation.

Visit the ZPA North-West website

Reference: Hamburger Hochbahn AG

Jul 25, 2023

Reference: Hamburger Hochbahn AG – Success story with cimoio

HOCHBAHN is more than a transport company – it is first and foremost a mover of the future. Because its mission is not just to get passengers from one place to another. It also spends a lot of energy on saving energy and reducing exhaust gases and noise in Hamburg. Her goal: 0 emissions by 2030. For over 100 years, she has been a pioneer for Hamburg, always with sometimes revolutionary concepts. With the first subway as well as with Hamburg’s first e-bus. For 100 percent quality of life in the most beautiful city in the world.

And because Hochbahn knows what it has in its staff, it does a lot to develop the team professionally and personally – via the learning platform based on cimoio.

Challenge

Until 2019, Hamburg Hochbahn AG used various tools for the administration of its learning elements. For example, a separate tool for training administration and an additional platform for the delivery of digital learning content. As a result, not all processes were digitized end-to-end.

Hamburger Hochbahn AG was looking for an integrated system for the administration and documentation of all personnel development and continuing education measures as well as regulatory requirements. The new system was to create a consistent learner experience in which users could book offers independently.
In particular, the qualification for obtaining the bus driver’s license as well as keeping track of further qualifications was a core element in the system selection.

Solution

After deciding on cimoio, STL GmbH iteratively worked out the technical processes with Hamburger Hochbahn AG. Subsequently, the legacy data was transferred from the various source systems and the education catalog was structured. Finally, the regulatory requirements for the administration of driver’s licenses were implemented with the qualification management.

With cimoio, Hamburger Hochbahn AG offers its employees an integrated system in which they can find everything they need for their further training. In it, they can find job-related training courses as well as offers for personal development. Users can make bookings for training and e-learning courses in a self-service process. Processengine has also been used to create processes for requesting external events that are not included in Hochbahn’s standard training catalog. In the metro area, Hamburger Hochbahn AG is increasingly offering its employees the opportunity to prepare for upcoming exams in the self-testing process with e-test sets.

Result and added value

The learning offering via cimoio has been live since 2020. Both the professional training offer and the FREIZEIT plus offer for personal development open up a broad portfolio of further training opportunities for employees. The web-based application cimoio offers Hamburger Hochbahn AG the opportunity to provide a single point of learning for its employees. By recording multi-layered continuing education data, cimoio also provides great support in the implementation of continuing education controlling.

Link to the website of Hamburger Hochbahn AG

The Hamburger Hochbahn AG training catalog is not public and is reserved for employees only. On the website you can get non-binding information about the company.

TO THE WEBSITE OF HAMBURGER HOCHBAHN AG